Thank you for choosing Gattimela Matrimony. We strive to provide the best services to help you find your life partner. Please read this Refund Policy carefully before purchasing any of our membership plans or services. By purchasing a service, you agree to the terms outlined in this policy.

1. General Policy

At Gattimela Matrimony, all membership fees and payments for premium services are non-refundable once the service is activated or the user has started using the service. We recommend thoroughly reviewing the features of each membership plan before purchasing.

However, we recognize that certain exceptions may apply, and we will consider refund requests on a case-by-case basis.

2. Eligibility for Refund

You may be eligible for a refund in the following cases:

• Duplicate Payment: If you accidentally made multiple payments for the same service, we will refund the duplicate payment(s).
• Technical Errors: If you were unable to use the service due to technical issues on our end that persisted beyond a reasonable period, you may be eligible for a partial or full refund.
• Service Not Activated: If you have purchased a premium membership, but the service was not activated within a reasonable time and you have not used it, you may request a refund.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of Mind: If you change your mind after purchasing a membership or service, no refund will be issued.
• Inactivity: If you fail to use the membership or services during the membership period, no refund or extension will be offered.
• Violation of Terms: If your account has been terminated or suspended due to a violation of our [Terms of Service], you will not be eligible for a refund.

4. How to Request a Refund

To request a refund, please follow these steps:

• Contact our customer support team at info@gattimelamatrimony.com with your transaction details, including:
  • Username or registered email address.
  • Transaction ID or payment receipt.
  • Reason for requesting the refund.

Our support team will review your request and respond within 3 business days.

5. Processing Time for Refunds

If your refund request is approved, the refund will be processed within 3 business days. Refunds will be credited to the original payment method used at the time of purchase. Depending on your payment provider, it may take additional time for the funds to reflect in your account.

6. Cancellations

You can cancel your premium membership or any paid services at any time through your account settings. However, no refunds will be issued for unused portions of a service that has already been activated unless otherwise stated in this policy.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services or applicable laws. We will notify you of any significant changes by posting the revised policy on our website with a new "Last Updated" date.